Ticketing for the whole organization
Requests, incidents and changes.
One calm desk.
IT, HR, facilities, finance or customer support. Staff raise tickets from a simple portal, agents work them against your SLAs and managers see what's late before anyone complains.
No card needed. You are set up in two minutes.
Everything a service desk needs
From the first request to the monthly report
Self-service portal
Staff raise tickets, follow progress, reply and attach files without emailing anyone.
SLA tracking
Response and resolution targets per priority. Late tickets are flagged before they breach.
Teams and assignment
Route by team and category, assign to agents, and see who is carrying what.
Replies and internal notes
Talk to the requester and to each other on the same ticket, with a full activity log.
Knowledge base
Publish how-to articles so people can fix common problems themselves.
Dashboard and export
Open work by status, priority and team, a 7 day trend, and CSV export for anything else.
Fits your company
Configure it to work the way you already work
Your categories and types
Incidents, service requests, changes, or anything else your teams handle.
Your custom fields
Add text, number, date, dropdown or checkbox fields, and choose what requesters see.
Your brand and roles
Your colour and ticket prefix, with admin, agent and requester access kept separate.